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How Dell EMS Email Continuity Works
A Standby Email System
Dell EMS Email Continuity is a standby email system that helps ensure your organization always has access to email without downtime or data loss.
Effectively eliminate downtime and data loss
Millions of users at over a thousand organizations depend on Dell EMS to effectively eliminate the risk of email outages and data loss. Whenever you have a planned or unplanned outage, activate EMS. In minutes, users will be sending and receiving email through Microsoft Outlook® a web browser, or via a BlackBerry® wireless device without interruption. EMS is not only used in disaster recovery situations to protect against the most severe incidents but also to provide everyday business continuity value by protecting email during maintenance, migrations, and smaller outages. EMS helps ensure email never bounces and that primary email system outages are never evident to the outside world.
Deployed in as little as a day
Dell EMS Email Continuity provides access to a fully integrated standby email system when your primary Microsoft® Exchange or Lotus Notes® email system fails. No matter what happens to your physical facilities, data centers, servers, software, data stores, network connectivity or IT staff, EMS helps ensure that email will always work. EMS is easily deployed in as little as a day, and once installed, synchronizes with the primary email system, populating users, distribution lists, calendars, etc.
Dell EMS Email Continuity includes minimal client side software installed at your site and at the Dell EMS global network of top-tier disaster recovery centers. Linux®-based, this architecture is immune to the viruses and malware that can plague Microsoft Windows® based systems and allows EMS to be deployed in as little as a day.
The EMS Microsoft Outlook Extension can be optionally deployed via a centralized MSI installation onto all Outlook mail clients to allow end-user to be seamlessly switched to the backup email system without leaving the Microsoft Outlook interface.
Painless email capture
As email is sent and received within the primary email system, a copy of each email is compressed and encrypted for transmission to the EMS data center. Email and attachments are deeply indexed for rapid search and retrieval, and securely stored in an encrypted format. Data is now available for search and continuity operations until the scheduled retention period expires. For Dell EMS Email Continuity customers, EMS is never in the “mail stream” until the primary messaging system fails or is deactivated.
Activate in minutes
In the event of an outage of the primary mail system, EMS will queue mail at the Dell EMS data center and attempt to redeliver it until the primary system comes back online. When Dell EMS Email Continuity is activated, users have to access their backup mailboxes. Activation can take place in minutes via the web or via an authenticated phone call. Notification messages are sent as desired to the electronic contacts of the company employees (cell phones, BlackBerry devices, personal email addresses, pagers, etc).
Helps ensure BlackBerry users never lose access to email
As an optional service, whenever Microsoft Exchange or BlackBerry Enterprise Server goes down, EMS allows users to continue to send and receive email from their BlackBerry devices, or over the web, virtually without interruption. Users can also access their email inbox, calendar, and contacts as well as historical email through the Dell web-based client. The EMS BlackBerry client can be easily globally deployed with BlackBerry Enterprise Server® 4.1 or later and does not require any end-user installation, configuration, or activation.
Microsoft Outlook continues to work when Microsoft Exchange is down
Dell EMS Email Continuity provides access to your standby EMS email system during Microsoft® Exchange and Active Directory® outages and maintenance. During outages, users switch from Microsoft Outlook to a web interface so they can continue to work with their email, contacts and calendars. The Dell EMS Microsoft Outlook Extension can also keep Outlook working – even if your Exchange servers, Active Directory, data center or network are no longer functioning.
With the EMS Microsoft Outlook Extension, when outages occur and EMS is activated, your users are seamlessly switched to EMS without any action on their part. As users work in Microsoft Outlook, email is automatically redirected to the backup email service making email server and infrastructure outages virtually invisible.
Users have virtually continuous access to email, calendars, contacts, tasks and public folders. Historical email and stubbed attachments can be searched from Outlook (for EMS Email Archive customers). And, for EMS Email Security customers, users can manage safe/block lists and personal quarantines from Outlook.
How Dell EMS Email Continuity protects your data
EMS helps protect your data with many layers of security to satisfy the largest enterprises. Security capabilities include: integration with Active Directory® authentication, AES encryption of messages, SSL encryption for transport, Dell InfoSec policies, and hosting within top-tier disaster recovery data centers. All wireless traffic is 3DES encrypted between BES server and BlackBerry device via Research in Motion (RIM) protocol. Dell employs a comprehensive security program that includes administrative, technical, and physical safeguards appropriate to the nature and scope of its services.
